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Trust Center

Certification overview​

Webprofusion Pty Ltd ("We","Our"), as operator of the certifytheweb.com service (Certify The Web), operates in alignment with the principles and controls of ISO/IEC 27001.

While not currently ISO/IEC 27001 certified, a structured Information Security Management System (ISMS) approach is applied covering operational security, privacy, risk management, business continuity, cryptographic key management and incident response.

As part of this approach, annual internal information security audits are conducted where appropriate to assess the effectiveness of any implemented mitigation measures or controls, identify improvement opportunities, and ensure continued alignment with ISO/IEC 27001 and industry best practices.

Information security overview​

Information Security Management System​

Purpose​

We ISMS ensure the confidentiality, integrity, and availability of information handled by Certify the Web related services, which may include customer credentials, and operational data.

Objectives​

The key objectives of the ISMS are:

  • Maintain service availability and reliability
  • Meet customer and regulatory security expectations
  • Protect code signing private keys and software release lifecycle processes
  • Prevent system abuse or compromise both of customer facing systems and internal operational systems
  • Support continuous improvement through internal audits and reviews.

Scope​

Included within the scope of the ISMS are:

  • Software release management
  • Customer facing systems such as dashboard reporting
  • Supporting infrastructure (cloud platforms, HSM/KMS, CI/CD)
  • Personnel with access to certificate monitoring or security systems

Excluded from Scope

  • End user client systems
  • Security of software installed on customer systems
  • Customer managed private keys (if applicable)
  • Third party Certificate Authorities (managed externally) such as Lets Encrypt

Information Security Policy​

Information security is a core requirement of Webprofusion Pty Ltd’s certifytheweb.com service. All information assets, including customer data, are protected through documented policies, risk based controls, and ongoing review.

Refer to our Information Security Policy.

Operational Security​

Physical Controls​

Where applicable the following controls apply:

  • Secure data centre access
  • Controlled physical access to HSMs
  • Multi Factor Authentication
Encryption at rest & in transit​

We maintain data encryption controls designed to protect information against unauthorised access or disclosure, including encryption of data at rest and in transit using industry standard practices.

Privacy​

Privacy Policy​

Our privacy policy is designed to meet the requirements of the Australian Privacy Principles which govern the way in which Personal Information such as that collected from customers is used, disclosed, stored, secured and disposed.

Refer to our Privacy Policy.

Terms And Conditions​

Use of our services indicates acceptance of our terms and conditions.

Risk management​

A risk-based approach to managing information security risks is implemented through Webprofusion Pty Ltd’s ISMS. Information security risks are identified, assessed and where required mitigation measures are implemented.

Through the analysis of possible threats and hazards, potential risks can be formally identified through the lifecycle of the certifytheweb.com service. These may relate to:

  • Access controls
  • Software supply chain
  • Service downtime

As described in the Information Security Policy, any risks identified are fully assessed to ensure that appropriate mitigation measures or controls are implemented. A risk review is undertaken periodically and may be updated when significant changes occur.

Business Continuity​

To support business continuity appropriate backup, recovery and monitoring measures are implemented. These align with current industry best practice.

Cryptographic key management​

Within our services, industry-accepted cryptographic standards are used. Private keys and credentials are protected, certificate lifecycle processes are controlled, and security considerations are embedded in automation and product design.

Use of Cryptography​

Where applicable, we use code signing for build artifact signing using certificates issued by publicly trusted certifiate authorities. These certificates are renewed in accordance with the lifecycle policy of the issuing CA.

Incident response overview​

We ensure security events are identified, managed, and resolved in a timely and controlled manner.

Incident response measures are event specific but may include the following:

  • Proactive measures via services such as Cloudflare (Web application firewall, DDoS protection, selective filtering of incoming requests).
  • Investigation and root cause analysis to understand what has occurred
  • Customer communications such as general notifications and status updates, notification of affected customers
  • Post incident review to identify lessons learned and implement improvements where necessary.

Annual internal audit confirmation​

Audit schedule​

We conduct annual internal information security audits to review our security practices. These audits help confirm that appropriate and effective controls are in place, identify opportunities for improvement, and ensure our approach to information security remains effective and aligned with recognised best practices.

Additional audits may also be performed following significant changes, security events, or incidents, to ensure issues are addressed appropriately and improvements are implemented where needed.

Audit findings and follow up​

Findings from internal security audits are formally recorded and tracked through to closure. Each finding is assessed to determine its impact and priority, ownership is assigned, and remediation actions are defined and monitored. Where required, corrective or preventive controls are implemented, and their effectiveness is reviewed to ensure the underlying issue has been appropriately addressed. This process supports accountability and ensures continuous improvement of our security practices.

For further information on our service please contact us via support at certifytheweb.com