Support Options

Getting Started

To get started using the Certify The Web, see the Getting Started Guide.

Frequently Asked Questions

Check out our FAQ if you are just getting started and having trouble with something.

Community Discussion Forum

If you'd just like to ask general questions or help others get started, check out our community forum: community.certifytheweb.com

GitHub Issues

If there is a general bug or feature request you'd like to discuss in public, you can create a new issue against our GitHub project

Email Support

Full time email support is available for registered users who have purchased a license key (or those who are evaluating the software) for the Professional or Enterprise editions via https://certifytheweb.com/upgrade/. This makes the application ideal for organisations or professionals who need a tool with dependable support. Support operates weekdays (Australian Western Standard Time) with some coverage on weekends. Telephone support and general consultancy is not currently available but we will try to help where we can for all questions. Users of the free Community Edition are also supported via our community forum.

To create a new support request for help or for general questions, email support at certifytheweb.com, including details of your licensed email address, describing the problem/question in detail with any supporting information you can provide. Please including how to recreate the problem and any special configuration you may have.

You are encouraged to test out the software yourself as an evaluation before purchasing as not all usage scenarios will be supported.