Support Options

Getting Started

To get started using the Certify The Web, see the Getting Started Guide.

Check out our FAQ if you are just getting started and having trouble with something.

If you'd just like to ask general questions or help others get started, check out our community forum: community.certifytheweb.com

If there is a general bug or feature request you'd like to discuss in public, you can create a new issue against our GitHub project

Commercial Support

The application is ideal for organisations or professionals who need a tool with dependable support.

You are encouraged to test out the software yourself as an evaluation before purchasing as not all usage scenarios will be supported.

Full time support is available via email support tickets for registered users (or those who are evaluating the software). You can register for the Professional or Enterprise editions via https://certifytheweb.com/upgrade/.

Support operates weekdays (Australian Western Standard Time) with some coverage on weekends. Telephone support and general consultancy is not currently available but we will try to help where we can for all questions.

Users of the free Community Edition are also supported via our community forum and github issues.

To create a new support request for help or for general questions, email support at certifytheweb.com, including details of your licensed email address, describing the problem/question in detail with any supporting information you can provide.

Please include how to recreate the problem and any special configuration you may have. Logs for managed certificates can be found on the Status tab of each managed certificate. Domain details shared with us via support are treated as confidential and there is no need to redact domains in logs etc (redacting domains can make issue diagnosing more difficult).